Tech Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Time Guarantee

  • All your support requests will be responded to in no more than 1 hour after the trouble ticket or e–mail has been submitted. If your issue needs additional assistance from a system administrator, we will forward the trouble ticket or the e–mail to the person on duty, right away and will leave a comment to inform you that more time will be needed for arriving at the best solution. If you order our Managed Services package, all of the server management tasks included there will be completed whenever you specify.

  • Top quality support service
  • An Exceptional Client Support Service

  • We’ll be available to you 24x7x365 to respond to any queries that you may have related to our Online Control Panel or any of the applications that we have installed for you on the server. If you also need assistance handling server admin procedures, you can have a glance at our Managed Services package, which includes backup hard drive space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and troubleshooting procedures

  • Intuitive help center
  • A User–Friendly Help Area

  • We have provided the Online Control Panel with an extensive knowledge base, which features elaborate explanations of all its features and functions. Additionally, we have filmed in–depth video tutorials that will further disclose to you how to carry out a specific operation or resolve a typically encountered problem. The instructional articles and the tutorial video clips are readily reachable from each Online Control Panel section via the Help and Videos buttons situated in the upper right corner.