Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You will find almost all the answers to your questions in the intuitive Help Center section integrated into Sylvenson Richard’s Online Control Panel. It boasts an ever–increasing knowledgebase with commonly asked questions and comprehensive how–to articles compiled by our seasoned customer support staff.

  • Top quality support service
  • How–To Video Clips

  • We have prepared a collection of step–by–step video tutorials that visually demonstrate how you can remedy a typical problem related to your Linux web hosting service account. You can find the videos in the Help section.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 support service with a 60–minute ticket response guarantee. Our team of seasoned technical support engineers will be online for you to attend to all the questions that you might possibly have. During off–peak periods, an answer will be offered within just 20 minutes.